At PoyoHair, I pride myself on delivering quality work, using high quality products with extensive knowledge and providing personalised professional advice to the best of my ability to make sure all clients leave 100% satisfied.

However, if a service does not meet reasonable and realistic expectations, I will redo your service at no extra charge. I rely on clients being open and honest about their hair and expectations at the time of the appointment so that I can accommodate any concerns before leaving your appointment.

Communication is number one! I promise to be open and honest and give 110% at each and every appointment and I do hope you will do the same for me. The more I know about your hair history the smoother your appointment will run. Please feel free to ask me anything about your hair or appointment!

I provide beverages at the salon but if you’re in for a long appointment please bring snacks or feel free to order Uber Eats!

Please cancel or reschedule if you have been exposed to COVID-19. I have extra masks in the salon if you need. I am fully vaccinated. If you are sick or unwell, please let me know and I will reschedule you.

The Price Guide is a guideline and not a definitive quote.

Quotes are available during consultations. PoyoHair endevours to identify the need for excess colour and/or product when providing a quote (in the case of extra long/thick hair or other unforeseen circumstances). However, if excess product is required during an appointment, you will be notified as soon as possible, and options will be communicated.

Where a fee is charged for a consultation, the cost will be deducted from the cost of the next appointment.

Prices are subject to change without notice.

Please arrive on time to your scheduled appointment. If you are lost or running late, please contact me directly via Twitter/Instagram direct message, email poyohair@gmail.com or text message 0459 794 708.

Please note: arriving late can put a time pressure on your stylist and they may not have the time to accommodate your full appointment as it can run into the next client’s appointment, therefore make the whole day run late. I will always do my best to accommodate you.

PoyoHair operates via appointment only Mon-Thurs and so your appointment time is reserved for you and only you. Therefore, I ask that you contact me directly via Twitter/Instagram direct message, email poyohair@gmail.com or text 0459 794 708 with at least 24 hrs notice if you need to reschedule or cancel an appointment so that I can fill that space.

Of course I completely understand that life is chaotic and will never take it personally if you need to cancel or reschedule. If you have an emergency, we can definitely find a solution.

Fresha is the booking system I use and so you will receive confirmation and reminder text and/or emails at least 48 hrs before your appointment to give you plenty of time to cancel or reschedule.

Please cancel or reschedule if you have been exposed to COVID-19. I have extra masks in the salon if you need and I am fully vaccinated. If you are sick or unwell, please let me know and I will reschedule you.

If cancellation fees apply, they will be added onto your next appointment.

• Less than 24 hours notice: 50% of the service total.
• No notice/no show: 100% of the service total.

No shows are flagged on your profile. Three (3) no shows and you will be required to pay your future appointments at the time of booking.

We do not provide refunds of any kind, under any circumstances for services or products. However, if a product is deemed faulty, we will happily exchange it.

If a service does not meet reasonable and realistic expectations, please refer to our customer guarantee policy.

Gift Vouchers are valid for three (3) years from the date of purchase and cannot be redeemed or replaced after this date.

PoyoHair is not responsible for lost/stolen vouchers, and is not responsible for replacing a voucher that has been lost/stolen. Gift vouchers are non-refundable and cannot be exchanged for cash. Gift Vouchers are not valid with any other offer and/or special.

PoyoHair will ask for your explicit consent prior to uploading any media featuring yourself. If you wish to remove any content you are in, please contact me via Twitter or Instagram, or email poyohair@gmail.com.

PoyoHair fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). PoyoHair will never share your private information with any individual or company unless where permitted or required to by law.